Frequently Asked
Questions
Our goal is to make veterinary care clear, comfortable, and accessible for both pets and their families. Here are answers to some common questions about our clinic, services, and what to expect when visiting.
Yes. Blue Cross Animal Hospital is currently welcoming new patients. Our veterinary team is happy to care for dogs and cats of all ages. Whether your pet needs routine wellness care or medical treatment, we aim to provide thoughtful, personalized care in a comfortable environment. Please call our clinic to schedule an appointment and our team will help you find a convenient time.
Our clinic primarily provides veterinary care for dogs and cats. From puppies and kittens to senior pets, we offer preventative care, diagnostics, surgery, dentistry, and medical management to support your pet’s health throughout every stage of life.
Most pets benefit from a comprehensive wellness exam once per year, while senior pets or those with medical conditions may benefit from more frequent checkups. Routine exams allow our veterinarians to monitor your pet’s health, detect problems early, and recommend preventative care such as vaccinations, parasite prevention, and dental care.
During your pet’s first visit, one of our veterinarians will perform a thorough physical examination and discuss your pet’s medical history, lifestyle, and any concerns you may have. We will work with you to develop a care plan that supports your pet’s health, whether that includes preventative care, diagnostics, or treatment. Our goal is to ensure both you and your pet feel comfortable and well cared for.
Yes. Whenever possible, we reserve time in our schedule for pets that need prompt medical attention. If your pet is experiencing symptoms such as vomiting, diarrhea, lethargy, limping, or loss of appetite, please call our clinic and we will do our best to accommodate a same-day visit. Our team will assess the urgency of your pet’s condition and guide you on the next steps.
Yes. Blue Cross Animal Hospital provides urgent care for pets during regular clinic hours. If your pet becomes ill or injured, please contact us as soon as possible so we can determine the best time to see them. For life-threatening emergencies that occur after hours, we recommend visiting a dedicated emergency veterinary hospital.
Yes. Our veterinarians perform a variety of surgical procedures including spay and neuter surgeries, mass removals, and other soft tissue procedures. We prioritize patient safety and comfort by using modern monitoring equipment, pain management protocols, and attentive post-operative care. Our team will walk you through the procedure and recovery process to ensure your pet receives the best possible care.
Yes. Dental health is an important part of your pet’s overall wellbeing. Blue Cross Animal Hospital provides professional dental care for dogs and cats, including dental cleanings, dental x-rays, and tooth extractions when necessary. Regular dental care helps prevent pain, infection, and other health issues associated with periodontal disease.
Yes. Our clinic is equipped with in-house diagnostic tools that allow us to evaluate many health conditions quickly. These include blood testing and diagnostic imaging such as x-rays. Having these services available in the clinic helps us diagnose problems efficiently and begin treatment sooner when your pet needs care.
If your pet is experiencing a life-threatening emergency outside of our clinic hours, we recommend contacting a dedicated emergency veterinary hospital. These facilities are equipped to provide around-the-clock care for critically ill or injured pets. Our team is always happy to guide you toward appropriate emergency resources when needed.
If your pet is experiencing a life-threatening or after-hours emergency, we direct you to the following emergency facilities:
Boreal Veterinary Centre | (780) 306-4400
Guardian Veterinary Centre | (780) 436-5880
Pulse Veterinary Specialists | (780) 570-9999